Privacy Policy
Privacy Policy
Cloudesy ("we", "us", or "our") operates the website at www.cloudeesy.com and the Cloudesy AI voice platform. This Privacy Policy explains what personal data we collect, how we use it, and the choices available to you.
1. Information We Collect
We collect information in the following ways:
- Information you provide directly — name, email address, company name, and any message content submitted via our contact or demo request forms.
- Usage data — pages visited, time on site, referring URLs, browser type, and IP address, collected automatically when you access our website.
- Call and voice data — for customers using the Cloudesy platform, call recordings and transcripts may be processed to deliver and improve the service, subject to your service agreement.
- Cookies and similar technologies — we use first-party cookies to maintain session state and measure aggregate site performance. We do not use advertising cookies.
2. How We Use Your Information
- To respond to inquiries and provide customer support.
- To deliver, maintain, and improve the Cloudesy platform.
- To send service-related communications (e.g. account notices, security alerts). We will only send marketing communications with your explicit consent.
- To comply with legal obligations and enforce our Terms of Service.
- To analyse aggregate usage trends and improve site performance.
3. Legal Basis for Processing (Canada / EEA / UK)
For Canadian users, we collect and use personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. We collect only what is necessary, with your knowledge and consent, for legitimate business purposes. Where applicable in other jurisdictions, we process personal data on the basis of: (a) your consent, (b) performance of a contract, (c) compliance with a legal obligation, or (d) our legitimate interests in operating and improving our services, provided those interests are not overridden by your rights.
4. Data Sharing
We do not sell your personal data. We may share data with:
- Service providers acting on our behalf (e.g. cloud infrastructure, email delivery) under appropriate data processing agreements.
- Legal authorities where required by law or to protect the rights, property, or safety of Cloudesy or others.
5. Data Retention
We retain contact form submissions for up to 12 months. Platform call data is retained as specified in your service agreement. Usage logs are retained for up to 90 days. You may request deletion at any time (see Section 7).
6. Security
We implement industry-standard security measures including TLS encryption in transit, encrypted storage at rest, and access controls. No transmission over the internet is 100% secure; we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise any of these rights, please contact us at contact@cloudeesy.com. We will respond within 30 days.
8. Cookies
Our website uses essential session cookies required for the site to function correctly. We do not use third-party advertising or tracking cookies. You can disable cookies in your browser settings, though some features may not function as intended.
9. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
10. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently done so, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or by email. The "Last updated" date at the top of this page indicates when the policy was last revised.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: contact@cloudeesy.com
- Web: cloudeesy.com/contact